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terms & conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Contractor: the video production company providing the services.
  • Client: the natural person or legal entity commissioning the services.
  • Agreement: any agreement between the Contractor and the Client relating to video production and/or livestream services.

Article 2 – Applicability

  1. These terms and conditions apply to all offers, agreements, and services of the Contractor.
  2. Deviations from these terms and conditions are only valid if expressly agreed in writing.
  3. The Client’s general terms and conditions are expressly rejected.

Article 3 – Offers and Formation of the Agreement

  1. All offers are without obligation and valid for a period of 30 days.
  2. The Agreement is concluded after written or digital confirmation by the Client.
  3. Changes to the assignment may result in additional costs and adjustments to the schedule.

Article 4 – Performance of the Services

  1. The Contractor shall perform the assignment to the best of its knowledge and ability.
  2. The Client shall timely provide all necessary information, locations, permits, and consents of all persons involved.
  3. Any delay caused by the Client may result in additional costs.

Article 5 – Livestreams (Specific Provisions)

  1. The Contractor shall not be liable for disruptions caused by internet connections, third-party platforms, or facilities at the location.
  2. The Client is responsible for obtaining consent from all persons being filmed and for the lawful use of music.
  3. In the event of technical failures, the Contractor shall make reasonable efforts to restore the livestream, without guaranteeing uninterrupted or complete transmission.

Article 6 – Delivery and Revisions

  1. Delivery times are indicative and not strict deadlines.
  2. The price includes a maximum of 2 rounds of revisions, unless otherwise agreed.
  3. Additional revisions will be charged at the hourly rate.

Article 7 – Copyright and Usage

  1. All copyrights remain with the Contractor, unless otherwise agreed in writing.
  2. The Client is granted a non-exclusive right of use for the agreed purposes.
  3. The Contractor may use the work for its own promotion (portfolio, website, social media), unless the Client raises an objection in advance.

Article 8 – Payment

  1. Invoices must be paid within 30 days.
  2. For larger projects, a 100% advance payment may be required.
  3. In case of late payment, statutory interest and collection costs are payable.

Article 9 – Cancellation

  1. Cancellation by the Client:
    • Up to 2 days before the scheduled service: 50% of the agreed fee
    • 1 day before: 75% of the agreed fee
    • Within 24 hours: 100% of the agreed fee
  2. Any costs already incurred will always be charged.

Article 10 – Liability

  1. Liability is limited to the invoice amount of the relevant assignment.
  2. The Contractor shall not be liable for indirect damage, consequential loss, or lost profits.
  3. The Client shall indemnify the Contractor against claims by third parties.

Article 11 – Force Majeure

  1. In the event of force majeure (illness, technical failures, extreme weather conditions, government measures), the agreement may be suspended or terminated.
  2. Neither party shall be liable for damages under such circumstances.

Article 12 – Complaints

  1. Complaints must be submitted in writing within 3 days after delivery.
  2. After this period, the service shall be deemed accepted.

Article 13 – Governing Law and Disputes

  1. All agreements are governed by Dutch law.
  2. Any disputes shall be submitted to the competent court in the district where the Contractor is established.