terms & conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
- Contractor: the video production company providing the services.
- Client: the natural person or legal entity commissioning the services.
- Agreement: any agreement between the Contractor and the Client relating to video production and/or livestream services.
Article 2 – Applicability
- These terms and conditions apply to all offers, agreements, and services of the Contractor.
- Deviations from these terms and conditions are only valid if expressly agreed in writing.
- The Client’s general terms and conditions are expressly rejected.
Article 3 – Offers and Formation of the Agreement
- All offers are without obligation and valid for a period of 30 days.
- The Agreement is concluded after written or digital confirmation by the Client.
- Changes to the assignment may result in additional costs and adjustments to the schedule.
Article 4 – Performance of the Services
- The Contractor shall perform the assignment to the best of its knowledge and ability.
- The Client shall timely provide all necessary information, locations, permits, and consents of all persons involved.
- Any delay caused by the Client may result in additional costs.
Article 5 – Livestreams (Specific Provisions)
- The Contractor shall not be liable for disruptions caused by internet connections, third-party platforms, or facilities at the location.
- The Client is responsible for obtaining consent from all persons being filmed and for the lawful use of music.
- In the event of technical failures, the Contractor shall make reasonable efforts to restore the livestream, without guaranteeing uninterrupted or complete transmission.
Article 6 – Delivery and Revisions
- Delivery times are indicative and not strict deadlines.
- The price includes a maximum of 2 rounds of revisions, unless otherwise agreed.
- Additional revisions will be charged at the hourly rate.
Article 7 – Copyright and Usage
- All copyrights remain with the Contractor, unless otherwise agreed in writing.
- The Client is granted a non-exclusive right of use for the agreed purposes.
- The Contractor may use the work for its own promotion (portfolio, website, social media), unless the Client raises an objection in advance.
Article 8 – Payment
- Invoices must be paid within 30 days.
- For larger projects, a 100% advance payment may be required.
- In case of late payment, statutory interest and collection costs are payable.
Article 9 – Cancellation
- Cancellation by the Client:
- Up to 2 days before the scheduled service: 50% of the agreed fee
- 1 day before: 75% of the agreed fee
- Within 24 hours: 100% of the agreed fee
- Any costs already incurred will always be charged.
Article 10 – Liability
- Liability is limited to the invoice amount of the relevant assignment.
- The Contractor shall not be liable for indirect damage, consequential loss, or lost profits.
- The Client shall indemnify the Contractor against claims by third parties.
Article 11 – Force Majeure
- In the event of force majeure (illness, technical failures, extreme weather conditions, government measures), the agreement may be suspended or terminated.
- Neither party shall be liable for damages under such circumstances.
Article 12 – Complaints
- Complaints must be submitted in writing within 3 days after delivery.
- After this period, the service shall be deemed accepted.
Article 13 – Governing Law and Disputes
- All agreements are governed by Dutch law.
- Any disputes shall be submitted to the competent court in the district where the Contractor is established.
